Anyone had experience with HydroJug customer service?

Been thinking about getting a HydroJug since I like the design and larger capacity, but before ordering, I want to know how their customer service handles things. If there’s an issue with the lid, leaks, or shipping delays, do they respond quickly? Has anyone reached out to HydroJug customer service for replacements or warranty claims?

Ordered a HydroJug a few months ago, and it’s been great for daily use. Had a minor issue with the lid not sealing right, so I contacted https://www.pissedconsumer.com/company/hydrojug/customer-service.html . Took about a day to get a response, but they were helpful and sent out a new lid without much hassle. The process was smooth, but having order details ready made things faster. Checking reviews before buying helped set expectations, and overall, it’s been a solid experience.