Call automation tips

Hi! I've been thinking about optimizing calls for my business, especially with automation. I've heard that there are systems that can either minimize the operator's wait time or manage calls more efficiently. Does anyone know where to read about progressive and predictive dialers?

When we started implementing automation in our company, I had no idea where to start. Progressive or predictive dialer? It seemed like a difficult choice that could affect the entire work process. Everything changed when I came across this article: https://www.talkandroid.com/496382-progressive-vs-predictive-dialer-choosing-whats-best-for-your-business/. It gave a clear understanding of which tools to choose for our purposes. Thanks to this decision, we were able to optimize the process and significantly improve the metrics!

Hi! I discovered an article on the differences between progressive and predictive dialing. Interestingly, progressive dialing helps operators focus more on each client, while predictive dialing is focused on processing a large number of calls at once. Both approaches can be useful, but it is worth considering which one best suits the needs of your business.